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Transforming Customer Experience with Information and Technology By Jiunn Tan, CIO, Ascend One
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The importance of Customer Relationship Management in today's digital age By Sudheer Prabhu, Chief Information Officer, Fullerton India Credit Company Limited
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NPS 2.0 - Heed What They Do, Not What They Say By Matthew Kravitz, CIO, DTT Surveillance
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Coupling Predictive Demand Planning with CRM for Improved Visibility By Aaron Weiss, VP and CIO, Axalta
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Two Ways to Look at the...
By Don Peppers, Founding Partner,... -
CRM in PicsArt: Enabling...
By Charles Condon, Director,...
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Brands Harnessing CRM Tools to Build Loyalty By Ajay Chauhan, Co-Founder & CEO, SalezShark Inc.
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Forget Acquisition; Win...
By Charles Rosenblatt, CCO,... -
Customer Analytics - The...
By Yagnesh Parikh, CTO, ICICI...
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Going Hand in Hand with CRM and CEM
By Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co
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Manage the Customer Service with a Human Touch!
By Monish Gakhar, IT Head, GEMS
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Why is the Digital Customer Experience Truly Different? By Sven Gerjets, Former CIO, Time Warner Cable