Why is the Digital Customer Experience Truly Different?

Sven Gerjets, Former CIO, Time Warner Cable

The importance of Customer Relationship Management in today's digital age

Sudheer Prabhu, Chief Information Officer, Fullerton India Credit Company Limited

NPS 2.0 - Heed What They Do, Not What They Say

Matthew Kravitz, CIO, DTT Surveillance

Customers First-Implementing CRM the Right Way

Shekhar Chhajer, CIO-India, Daimler South East Asia

Doing More with Less: Making IT Count in Challenging Times

Jim Bates, Director & CIO, State of Alaska