Innovatia : Customer-Centred Knowledge Management That Drives Performance By Emmanuel Christi Das, Assistant Editor, CIOReviewIndia

Innovatia : Customer-Centred Knowledge Management That Drives Performance

Emmanuel Christi Das, Assistant Editor, CIOReviewIndia | Monday, 10 February 2020, 05:39 IST

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Roxanne Fairweather, Co-CEOWhen you are committed to developing custom solutions for your customers, you often have to be creative – and think differently. At Innovatia, when they have a problem to solve, they don’t believe in limiting themselves to the tools they have on hand. Instead, they believe in building new ones. Working with a number of partners – such as the National Research Council (NRC), Atlantic Canada Opportunities Agency (ACOA) and the University of New Brunswick (UNB) – the company is committed to continuous investment in the science of learning.

With a global workforce of 650+ knowledge management professionals, Innovatia is laser-focused on transforming knowledge into performance for clients operating in a wide variety of sectors.

Their end-to-end knowledge management services include content architecture development; content planning, development and re-use; learning solutions development; customizable software; technical support; and more – all designed and delivered custom-fit to the enterprise.

Their record is hard to ignore. Innovatia’s knowledge management solutions have helped their clients reduce content by over 50 percent, allowing them to achieve 25 percent savings through reduced authoring effort, translation and localization costs, and information storage costs.

“Innovatia uses a standardized yet adaptive approach that begins with the development of a content framework, which is then supported and populated using proven information capture processes,” explains Roxanne Fairweather, co-CEO, Innovatia.

Innovatia’s flexible approach to learning design and development means they work closely with clients, developing learning services are tailored to their individual business needs. They also offer two powerful, customizable software solutions designed from the ground-up to streamline knowledge management, creating efficiencies and taking advantage of expertise across the enterprise.

Procedure Accelerator is the only full-featured, web-based procedure lifecycle management solution that lets users – including writers, subject-matter experts and end-users – author, review, approve, use, update, and manage procedures. Features include a form-based authoring interface that simplifies procedure creation; re-usable content statements that result in faster authoring times and more consistent content; automated revision workflow processes that facilitate seamless continuous improvement; and measurement tools that make calculating improvements fast and easy. With Procedure Accelerator, work practice improvements are consistently documented across all parts of an organization.

Vinod Radhakrishnan, Country ManagerProcedureFlow is a reinterpreted contact center knowledge base. An attractive drag-and-drop flowchart interface makes complicated processes easy and intuitive to create, link, maintain and approve, even for highly regulated and complex industries. ProcedureFlow allows organizations to leverage the knowledge of their top performers, and put that expertise into the hands of every employee, improving quality and consistency. This tool allows organizations to transform traditional classroom training into ‘learning by doing’, creating a more motivating and engaging environment for employees.

The world we live and work in is becoming increasingly connected and more than ever, performance is driven by:

• Speed to competency, creating efficient workflows as well as safer, more compliant workplaces.

• Wise and timely decision-making, driven by meaningful and easy-to-access data.

• Relentless improvements, driven by moment-of-need learning, information capture, training, and performance support.

“At innovatia, we believe that the success of a project is directly connected to the quality of the methods used to deliver it. Our methods promote collaboration among all members of our project team, leading to an accurate, reliable, and thoroughly tested product,”

- Vinod Radhakrishnan, Country Manager

Innovatia’s core mission is to be a thought leader and innovator in the global knowledge management industry, building strategic partnerships and committing to continued investment in emerging technologies. As such, they are poised to help their clients become smarter, safer, and more scalable.

“Some say knowledge is power. We say performance is power and we will lead you there,” concludes Roxanne.

About Innovatia                               

Innovatia’s Success Rests On A Solid Foundation Of:

• Customer Satisfaction

• High Quality Work

• Value-Driven Customized Solutions

• Exceptional Post-implementation Support.

Innovatia’s Clients Represent The Following Industries:

• Ict/Networking

• Agribusiness

• Oil & Gas – Upstream And Midstream

• Oil & Gas – Downstream (Including Three Of The Top Ten Refining Companies In North America)

• Chemical (Including Three Of The Top Fifteen Chemical Companies Globally)

Products & Services

Innovatia is a global knowledge management company, with more than 650 professionals working in four countries, delivering business solutions to clients including fortune 500 companies around the world.

Services include, content architecture consulting, technical process and procedural documentation services, training services (ILT and ELEARNING) and technical support.

Innovatia also provides customizable software solutions – client-specific one-stop communication and collaboration platforms accessible anytime, anywhere, and on multiple devices.

Innovatia’s Approach To Knowledge Management Is Rooted In Belief That Learning Happens According To A 70/20/10 Model:

• 70% From On-The-Job Experiences

• 20% From Feedback And Observing Others

• 10% From Formal Training Events

Milestones & Benchmarks

Innovatia’s diversified services have driven performance for wide variety of telecom, industrial/ manufacturing and energy customers through:

• 50 Percent Reduction In Content

• 25 Percent Savings Resulting From Reduced Authoring Effort, Decreased Translation & Localization Costs, And Reduced Information Storage Costs

• 60 Percent Reduction In Authoring Time

• 83 Percent Reduction In Review Time

• 38 Percent Reduction In Number Of Procedures Needed

Innovatia has also successfully helped customers to:

• Cut High Operating Costs

• Shorten And Automate Long Training Programs

• Simplify Training Information And Processes

• Constantly Maintain High Quality Content

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