New Age Customer Experience

Raman Adlakha, Director - R&D, Avaya

Forget Acquisition; Win Your Current Customers First

Charles Rosenblatt, CCO, Hyperwallet Systems

How Digitally Versatile Are We?

Samir Duggal, VP, Symphony Teleca

Brands Harnessing CRM Tools to Build Loyalty

Ajay Chauhan, Co-Founder & CEO, SalezShark Inc.

Two Ways to Look at the Automated Customer Experience

Don Peppers, Founding Partner, Peppers & Rogers Group

CRM in PicsArt: Enabling Creativity

Charles Condon, Director, CRM/Retention Marketing, PicsArt Inc.

Maintaining Profitable Customer Relationships

David Wallace, Director Product Management, Infor