Bassam Infotech: Increasing Business Productivity with Customizable CRM Services

CIO Vendor A host of SMBs have permeated into various industry verticals in the recent years and compete with each other on a daily basis in order to stay relevant in the market. Retaining existing customers and finding prospective customers is of paramount importance. Successful implementation of CRM assists businesses to capitalize on improved customer relations. CRM software plays a pivotal role in the sales, marketing, customer service and technical support functions sector in attaining a holistic view of the customers, identifying and fulfilling client requirements and enhancing the productivity levels as well. Assisting businesses to forge strong relationships with their customers is something that Kerala located Bassam Infotech with customized CRM solution looks forward to.

Catering to the niche SMB sector, the company developed CRM strategies and systems that offer a plethora of benefits like improved planning structure, lower costs, tailored customer care and follow-up with enterprise ability, increased profitability, better retention, optimized acquisition and enhanced cross-selling opportunities. Harshad A M, CEO of Bassam Infotech and a veteran in the field of CRM and ERP with several successfully executed projects carried out in India, UAE, Saudi Arabia, Oman, Bahrain, Tanzania to his name explains, “Our CRM has been designed for small and mediumsized organizations who want a simple, easy to use online CRM sales, support, and marketing system.” The hosted CRM model is perfectly suitable for companies that are geographically dispersed. Ranking as one of the leading CRM services provider, Bassam Infotech with their teamof dedicated professionals delivers customized CRM services that include sales CRM, contact management, lead management, reports, mobile devices, e-mail integration, marketing CRM, campaign management and POS (point of sale).
In addition to this, the company is well known for their ODOO ERP offering. Bassam Infotech believes that ODOO is the perfect fit open ERP in the market for SMBs. ODOO is easy to install, learn, use and develop. This highly scalable, easily trainable and robust ERP platform is very well documented and is growing at a rapid pace. Moreover, the customizable and futuristic platform makes it the ideal choice at Bassam Infotech where it works in cross-platform, cloud-enabled and has the required flexibility and power with the capability to work on single/combined module thereby making it the ideal choice for large enterprises as well. The platform permits key personnel to take full control and monitor every detail appearing in the company workflow. “By using Odoo, it will reduce your internal budget, time and enhance your control quality into enterprise scale,” adds Harshad. Keeping up with changing technology trends, ODOO can be accessed from a broad spectrum of devices; web, windows, and some modules in mobile apps. Additionally, it is equipped with simple website and e-commerce builder that will ease users without the need for skilled programming.

Our CRM has been designed forsmall and medium-sized organizations who want a simple,easy to use online CRM sales,support, and marketing system

A member of the Group of Technology Companies in Kerala and with an eco-friendly green office, Bassam Infotech has worked with renowned companies like APCO Yamaha Group in Calicut, Al Mafaza General Trading in Dubai, APCO Hyundai, APCO Tata, Ojin Foods, Kwiks Services, Western India, TP tiles, Vajra glass & plywoods and Happy Kids in the CRM landscape. Gaining a stronghold in this domain, the company has begun working on their expansion plans in the Gulf.